Terms and Conditions

1. About LumiPS

LumiPS is operated by Alexandra Stancu, a sole trader established in the United Kingdom, trading as LumiPS (“LumiPS”, “we”, “us” or “our”).

Business address: 99 Oulton Street, Lowestoft, NR32 3BA, United Kingdom

Email: hello@alexandra-stancu.com

2. The service

LumiPS provides an AI-assisted business workspace designed to help businesses examine and improve matters such as strategy, funnel structure, messaging, automation, optimisation and growth. It also offers a free diagnostic intended to highlight possible areas of a funnel that may need attention.

The service provides information, suggestions and generated content. It does not guarantee any particular commercial, financial, marketing or conversion result.

3. Business eligibility and authority

You may use LumiPS only if you are at least 18 years old and are using it in connection with a business or professional activity. If you use LumiPS for an organisation, you confirm that you have authority to bind that organisation to these Terms. “You” includes that organisation.

LumiPS is not offered for personal, family or household use. Consumer cancellation rights and other consumer-specific protections do not apply where you contract with us wholly or mainly for business purposes.

4. Accounts and security

• You must provide accurate and current account and billing information.
• You are responsible for keeping your login details secure and for activity under your account.
• Accounts are for the registered user or authorised business team only. You must not sell, transfer, sublicense or share access outside your organisation.
• Tell us promptly at hello@alexandra-stancu.com if you suspect unauthorised access.
• We may require reasonable verification before changing account details, responding to a data request or restoring access.

5. Free diagnostic and trial

The funnel diagnostic is currently available without charge. We may change, restrict or discontinue it at any time.

Eligible new users may receive a seven-day free trial of the paid workspace. Unless you cancel before the trial ends, the subscription will automatically begin and Stripe will charge the payment method provided at signup at the price shown at checkout.

Only one free trial is available per person or business unless we expressly agree otherwise. We may refuse or end a trial where we reasonably believe it is being abused.

6. Subscription, introductory pricing and taxes

LumiPS is offered as a monthly recurring subscription. The first 50 eligible paying users may be offered an introductory price of USD $11 per month. The standard price is USD $29 per month. The price that applies to you will be displayed and agreed at checkout.

An introductory price applies only while the qualifying subscription remains continuously active, unless the checkout terms state a different period. If that subscription is cancelled or ends, any later subscription may be charged at the then-current price.

Prices exclude taxes unless checkout states otherwise. You are responsible for applicable taxes, duties, bank charges, currency-conversion charges and similar amounts. Stripe processes payments. We do not receive or store complete payment-card details.

We may change subscription prices by giving reasonable advance notice. A price change will apply no earlier than your next renewal after the notice period stated in that notice. You may cancel before the new price takes effect.

7. Automatic renewal, cancellation and refunds

Your subscription renews automatically each month until cancelled. You authorise Stripe to charge the recurring subscription price and applicable taxes to your payment method.

You may cancel through the cancellation option in LumiPS. Cancellation stops future renewals. Unless we state otherwise, you will retain access until the end of the period already paid for.

Payments are non-refundable and we do not provide credits for partially used billing periods, except where required by applicable law or expressly agreed by us. Cancelling during the free trial prevents the first subscription charge.

If payment fails, we or Stripe may retry the charge. We may suspend or restrict access until outstanding amounts are paid.

8. AI-generated outputs and your responsibility

LumiPS uses AI functionality provided through Lovable and its approved AI infrastructure and subprocessors. AI systems can produce inaccurate, incomplete, outdated, unsuitable or similar content and may misunderstand context.

• Outputs are suggestions, not professional advice or instructions that must be followed.
• You must independently review, edit and verify every output before relying on, publishing or implementing it.
• You remain responsible for your offers, claims, funnels, copy, campaigns, automations, compliance, customer communications and business decisions.
• LumiPS does not provide legal, financial, tax, accounting, medical or other regulated professional advice.
• You must obtain qualified advice where a decision requires professional judgement or creates material risk.

LumiPS does not make legally binding or similarly significant automated decisions about you or your customers. You must not use LumiPS to make solely automated decisions that produce legal or similarly significant effects on individuals.

9. Your content

“User Content” means prompts, diagnostic answers, text, files, business information, personal data and other material you submit to LumiPS.

You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, format and otherwise process User Content only as reasonably necessary to provide, secure, maintain and support LumiPS, comply with law and enforce these Terms. This licence lasts for as long as needed for those purposes.

You confirm that you own or have all permissions and lawful bases required to submit and process User Content. Your instructions to LumiPS must not cause us or our providers to infringe another person’s rights or applicable law.

10. Personal data about your customers and other people

You should avoid entering personal data unless it is necessary. Do not submit passwords, payment-card details, government identifiers, confidential authentication credentials, children’s data, criminal-offence data or special-category data, including information about health, race or ethnicity, political opinions, religious beliefs, trade-union membership, genetics, biometrics or sex life or sexual orientation.

Where you submit personal data about your customers, leads, employees or other people, you normally act as the controller and we act as your processor for that data. The Data Processing Terms in Schedule 1 form part of these Terms.

11. Acceptable use

You must not use LumiPS to:

• break any law, regulation, court order, contractual duty or third-party right;
• create deceptive, discriminatory, defamatory, harassing, abusive, fraudulent or unlawful material;
• send spam, conduct unlawful direct marketing or build deceptive interfaces or dark patterns;
• upload malware, harmful code, unlawfully obtained data or content you are not entitled to use;
• impersonate another person or misrepresent AI-generated content in a way that is unlawful or misleading;
• scrape, crawl, probe, overload, disrupt or attempt to bypass security, usage limits or access controls;
• reverse engineer, decompile, copy or derive the source code, models, prompts, workflows or non-public operation of LumiPS, except to the limited extent that law does not permit this restriction;
• resell, sublicense, white-label or provide LumiPS itself to third parties without written permission; or
• use LumiPS or its outputs to train or develop a competing AI model, product or service.

12. Intellectual property and outputs

LumiPS, its interface, branding, software, workflow, instructions, databases, documentation and all related intellectual-property rights belong to us or our licensors. These Terms give you a limited, revocable, non-exclusive, non-transferable right to use LumiPS during an active trial or subscription for your internal business purposes.

As between you and us, and to the extent permitted by law, you may use outputs generated specifically for you for your own business purposes. We do not claim ownership of those outputs merely because they were generated through LumiPS.

AI outputs may not qualify for intellectual-property protection and may be similar or identical to content generated for others. We do not warrant that an output is unique, protectable, non-infringing or suitable for registration as a trade mark, copyright work or other protected right. You are responsible for appropriate clearance checks before commercial use.

Feedback and suggestions you voluntarily give us may be used to improve LumiPS without payment or restriction, provided we do not publicly identify you without permission.

13. Third-party services

LumiPS relies on third-party services, including Lovable and its AI infrastructure and subprocessors, Supabase, Stripe, HighLevel and hosting, domain or infrastructure providers. Their systems may experience outages, changes or errors outside our control. Your use of some features may also be subject to their lawful restrictions and acceptable-use requirements.

14. Availability and changes

We aim to make LumiPS reasonably available but do not promise uninterrupted, error-free or permanently available service. We may update, add, remove, limit or discontinue features for security, legal, technical or business reasons. We will try to give reasonable notice of a material reduction to the paid service where practicable.

You are responsible for keeping copies of important User Content and outputs. LumiPS is not intended to be your sole record-storage or backup system.

15. Suspension and termination

You may stop using LumiPS and cancel your subscription at any time. We may suspend or terminate access immediately where reasonably necessary to protect users or systems, comply with law, address non-payment, investigate suspected misuse or respond to a material breach. Where appropriate, we will give notice and an opportunity to remedy the issue.

On termination, your right to use LumiPS ends. Provisions which by their nature should continue will survive, including payment obligations, intellectual property, confidentiality, disclaimers, liability, indemnity, data processing and dispute terms.

16. Confidentiality

Each party must protect non-public business, technical and commercial information received from the other and use it only for the contract. This does not apply to information that is public through no breach, already lawfully known, independently developed or lawfully received from another source. A party may disclose information where legally required, after giving notice where legally permitted.

17. Disclaimers

To the fullest extent permitted by law, LumiPS is provided “as is” and “as available”. We exclude implied warranties, conditions and representations, including merchantability, satisfactory quality, fitness for a particular purpose, accuracy, non-infringement and results, except where they cannot lawfully be excluded.

We do not warrant that LumiPS will increase traffic, leads, conversion rates, revenue, profit or customer value, or that following an output will produce any particular result.

18. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of obligations that cannot legally be limited, or any other liability that applicable law does not permit us to exclude.

Subject to the paragraph above, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill, reputation or data, whether direct or indirect, arising from or connected with LumiPS.

Subject to the first paragraph of this section, our total aggregate liability arising out of or relating to LumiPS and these Terms will not exceed the greater of (a) USD $100 and (b) the subscription fees you paid to us during the 12 months immediately preceding the event giving rise to the claim.

The limitations in this section apply to all causes of action and reflect the price and nature of the service. You are responsible for maintaining appropriate insurance, backups and business controls.

19. Your indemnity

You will indemnify us against third-party claims, losses, liabilities and reasonable costs arising from your unlawful User Content, your infringement of third-party rights, or your material breach of sections 9, 10 or 11, except to the extent caused by our own breach, negligence or unlawful conduct.

20. Events outside reasonable control

Neither party is liable for delay or failure caused by events beyond its reasonable control, including internet or utility failures, cyberattacks, provider outages, natural disasters, war, civil disorder, labour disputes or government action. Payment obligations for services already supplied are not excused.

21. Changes to these Terms

We may update these Terms to reflect service, legal, security or commercial changes. We will post the updated version and change the effective date. If a change materially affects an active paid subscription, we will give reasonable notice. Continued use after the change takes effect means you accept the revised Terms. If you do not agree, you must cancel and stop using LumiPS.

22. General

We may assign or transfer these Terms as part of a business transfer, restructuring or sale, provided this does not materially reduce your rights. You may not assign them without our written consent.

These Terms, the Privacy Policy, the checkout terms and Schedule 1 form the entire agreement concerning LumiPS. If there is a conflict, the Data Processing Terms control for processing Customer Personal Data; otherwise the checkout terms control pricing and plan-specific details, followed by these Terms.

If any provision is unenforceable, it will be adjusted only as much as necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. No person other than the parties has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

23. Governing law and courts

These Terms and any non-contractual dispute are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where applicable law requires otherwise.

24. Contact

Questions, complaints and legal notices may be sent to hello@alexandra-stancu.com or to 99 Oulton Street, Lowestoft, NR32 3BA, United Kingdom.